Organization: Hispanic Metropolitan Chamber (HMC)
Location: Portland, OR & Vancouver, WA (Hybrid)
Position Type: Full-Time
About the Metropolitan Chamber
The Hispanic Metropolitan Chamber (HMC) leads the advancement, wealth creation, and equity of Latino businesses across Oregon and Southwest Washington. HMC serves more than 700 entrepreneurs and small businesses each year through business advising, leadership development, education, and community building.
Position Overview
The Client & Membership Services Coordinator is the front door and operational hub of HMC. This role ensures that entrepreneurs, members, partners, and Board leaders receive timely, professional, and welcoming support while also ensuring smooth business intake, membership renewals, event coordination, and Board operations.
This role directly supports revenue, service delivery, compliance, and community trust.
Key Responsibilities
Client Intake & Business Development Scheduling
- Serve as the first point of contact for entrepreneurs seeking business support
- Conduct basic intake and connect clients to the appropriate Business Development (BD) team member
- Schedule client appointments, manage calendars, confirm meetings, and reduce no-shows
- Track referrals, appointments, and services in HMC’s CRM
Membership Services & Renewals
- Manage membership onboarding, renewals, upgrades, and offboarding
- Track renewal cycles and proactively contact members before expiration
- Send renewal notices, invoices, and confirmation emails
- Maintain accurate membership records and payment status
Member & Client Communications
- Send membership and client emails related to benefits, events, renewals, and services
- Respond to questions about membership, invoices, and participation opportunities
- Coordinate with Programs, Events, and Communications teams
Event & Support Engagement
- Support HMC events including luncheons, mixers, training, and special programs
- Manage RSVPs, registration lists, and event check-in
- Provide on-site members and guest support
- Assist with post-event follow-up and data entry
Front Desk & Office Operations
- Serve as the first point of contact via phone, email, and in person
- Provide warm, bilingual (English/Spanish preferred) customer service
- Support daily office operations, scheduling, filing, and data entry
- Process payments and invoices related to membership and programs
Board Liaison & Governance Support
- Coordinate scheduling for Board and committee meetings
- Prepare and distribute agendas, meeting packets, and materials
- Take meeting minutes and track action items
- Maintain Board records and governance files
Reporting & Retention Support
- Track membership, client volume, renewals, and engagement
- Flag members or clients at risk of disengagement or non-renewal
- Support member appreciation and relationship-building efforts
Qualifications
- 2+ years in customer service, administration, nonprofit, or membership-based organizations
- Strong organization, communication, and follow-through
- Comfortable with CRMs, calendars, and spreadsheets
- Professional, warm, and culturally responsive
- English required; Spanish strongly preferred
Additional Details
Operations & Membership Services Coordinator will work between 9 AM and 5 PM, Monday through Friday. However, occasional night or weekend work may be necessary.
Salary: $45,000-50,000
Benefits
- Generous accrued time off (vacation/sick time)
- 100% health, dental, and vision coverage for employees
- Up to a 3% simple IRA plan match
- Monthly Wi-Fi, phone, and parking stipend reimbursement
- Inquire about other benefits and perks offered to all fulltime employees.
To Apply
Applicants should submit cover letter and resume by Wednesday, February 11, 2026: Dámaris Martínez-Guzmán a dmartinez@hispanicmetrochamber.org.